Eásy Digital Downloads Incorporation - Integrate KB Assistance with your Easy Digital Downloading store providing a smooth support remedy.A developing quantity of extensions to supply even more efficiency and customization optionsįurther enhance the functions and functionality of KB Assistance with compensated extensions such as:Į-mail Assistance - Administration of seat tickets via email for real estate agents and clients.TruIy versatile - A group of tow hooks and filter systems for our programmer close friends.Client portal enabling access to existing and historic tickets.Ajax based ticket submissions supply a effective, reliable and helpful interface for clients.Uses themes that allow for easy customization of front end pages, shortcodes and CSS designs.Customers can access tickets made by various other people of their corporation.Simply those to which they are designated Restrict which tickets an broker can view.Personal ticket notes that are usually visible to agents only.Many template tags allow you to effortlessly add solution related content material into email notices.A quantity of helpful shortcodes to screen submission forms, KB Article lists, ticket history, login/sign up forms, profile publisher, KB Article search form - and more.Put agents to sections and have got give to departments.Ability to designate tickets to several brokers.Songs an agencies status so you can notice if they are online or offline.Auto assign brand-new tickets to realtors structured on present ticket count number, or arbitrarily.Capability to limit access to individual knowledge base content articles to logged in customers only.Integrated Knowledge Base posts can be easily created and referenced to try and offer options without tickets being created.A fully reactive and clear front end style where customers can control their tickets, including viewing and creating response.Unlimited ticket individuals to make certain that all related parties can lead towards a solution on account of a client.Restricted gain access to guarantees that just real estate agents and the assigned customer are capable to view seat tickets and messages.Email notifications maintain clients, admins and support real estate agents up to day with latest ticket occasions.Customers perform not require an accounts to develop or control support seat tickets Guest submission is certainly fully supported.No coding required, several types can be created and utilized
Easily manage and customize distribution types.Thé built-in KnowIedgebase enables clients to find options to their problems during the ticket submission procedure, reducing the overall amount of support questions received by your heIpdesk.Key FREE Functions of KB Assistance include:
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